To do a hard reset on a BlackBerry Tour 9630, press and hold the Alt + Right Shift + Delete keys at the same time. This will reset the device to its factory settings. Note that all data, including contacts, emails, text messages, media, etc. will be erased from the device. If this does not reset the device, then the problem may be with the operating system.
To fix this, you can reinstall the operating system by following the steps outlined in the BlackBerry Knowledge Base article KB17877. It is also recommended to back up your device before performing a hard reset. If you are still having difficulties, contact your carrier for more assistance.
hard reset blackberry tour 9630 by menu
To perform a Hard Reset on the BlackBerry Tour 9630 using the menu, please follow these steps: 1. Go to the Home screen.
2. Select the Options icon.
3. Select Security.
4. Select Security Wipe.
5. Select the checkbox next to each item you would like to remove.
6. Type in the word “blackberry” in the provided field and click Wipe.
7. Wait for the process to complete. Your device will reboot and be ready to use.
Note: Performing a Security Wipe will delete all data from the device. Make sure to back up any data you want to keep before performing this action.
how to soft reset the blackberry tour 9630 bu button combination

Press and hold the power button and the Mute button at the same time until the device powers off. This is a soft reset and should not delete any data. If this does not work, try removing the battery for at least 30 seconds and then reinserting it and powering it back on. This can also be used to perform a soft reset.
Alternatively, you can also find the option to soft reset the device in the Options menu. Navigate to Options > Security Options > General Settings > Menu > Wipe Handheld. This will reset the device without deleting any data.
Shah Wajahat is a Computer Science grad and a Cisco CCNA certified Professional with 3+ years of experience in the Tech & software industry. Shah loves helping people with tech by explaining to layman audience technical queries in an easier way.